We currently use a follow-up survey as a measurement tool. To comply with Commendation Criteria C36, would we need to measure improvement in the majority of survey respondents or the majority of total learners?

The ACCME explains it this way: “The majority of learners whose performance has improved would be calculated based on those learners who respond to the follow-up survey.”  The expectation exists that the provider is continually ensuring that there are appropriate mechanisms in place to optimize/increase the response rate.

Note: Providers can use follow-up surveys or a variety of methods to obtain this data.